Before I get to the point of this post, let's review to how we got to where we are.
Fanfest 2008 CCP released a video of walking in stations and people were excited. (NOTE: You have to go to the site to see the embedded video, feed readers like Feedly might not show it.)
People were more than excited, they were chomping at the bit. Imaginations ran wild with people talking about setting up bars, gambling dens, poker games, customizing avatars, etc. There was definitely enthusiasm for moving Eve beyond "just spaceships" into actual Sci Fi simulator. CCP leadership got caught up in the enthusiasm and over the next 3 years poured more and more developers into developing this tech demo into actual content.
Somewhere along the line, though, CCP got tunnel vision and decided they had to create the ultimate avatar experience. They threw out all the code and started over; they forsook space ship development for avatar and environment building, including the underlying architecture. Grumblings about this diversion of effort increased as major and minor features that had been delivered in questionable states were left in disrepair: Factional Warfare, wormholes, sovereignty mechanics... When asked about when they could get iteration on these features they were told there was no resources for the next 18 months, and that became a powerful bitter-vet meme in of itself. :18 months: CCP was running out of time to prove its vision.
When the Incursions expansion hit, it included the new character creator and players got their first taste of Incarna. It was amazing. People loved the sheer customization and fidelity of the avatars they could create. Everyone was playing with it for hours, space politicians, pirates, null-bears... everyone agreed it was pretty amazing and overall some hope for Incarna was restored. But not CSM5. They kept asking "What's the plan? Where's the gameplay?" and got no good response.
Then, in June 2011, three years after that initial tease, Incarna was released. The great promise delivered... melting video cards... single uncustomizable quarters... single player only... no gameplay.... station doors that won't open.... reports from video card makers that the technology to support more than one avatar at a time was years away...
And on top of that there was the NeX store with clothing items to customize their avatars. Hordes of people looking to get cool clothes, tattoos, implants for microtransactions instead found a limited supply and prices an order of magnitude higher than expected. What do you mean $70 for a monocle?! When the outrage poured into CCP they posted a dev blog in which they tried to defend their pricing models with the most tone deaf and defensive tone possible:
From a certain point of view, I can see what they were trying to do. After all, your average veteran player has thousands of dollars worth of assets so pricing them in the range they picked didn't see unreasonable, but for players expecting to pay at most $10-$20 for luxury items it seemed like a cynical money grab.
Assume for a short while that you are wearing a pair of $1,000 jeans from some exclusive Japanese boutique shop. Why would you want to wear a pair of $1,000 jeans when you can get perfectly similar jeans for under $50? What do other people think about you when they see you wearing them? For some you will look like the sad culmination of vainness while others will admire you and think you are the coolest thing since sliced bread. Whichever it is, it is clear that by wearing clothes you are expressing yourself and that the price is one of the many dimensions that clothes possess to do that in addition to style and fit. You don’t need to buy expensive clothes. In fact you don’t need to buy any clothes. Whatever you choose to do reflects what you are and what you want others to think you are.
Then came the leaked internal CCP memo called Greed Is Good in which two devs debate microtransactions and their philosphy for them. Regardless of the intent or limited audience the memo was meant for, the playerbase read it and were aghast at the philosophy contained therein.
The Summer of Rage followed this trifecta of idiocy and players rioted on forums, in blogs, and even in game. Three years of planning and development and players were not logging in and quitting accounts in droves. Then, on August 5, less than two months after Incarna release, CEO of CCP, Hilmar Pétursson posted a dev blog that basically apologized to the entire playerbase:
The end result was Crucible expansion. Although we got the other three captain's quarters for our avatars, from that point on Incarna was for all intents and purposes abandoned.
Somewhere along the way, I began taking success for granted. As hubris set in, I became less inclined to listen to pleas for caution. Red flags raised by very smart people both at CCP and in the community went unheeded because of my stubborn refusal to allow adversity to gain purchase on our plans. Mistakes, even when they were acknowledged, often went unanalyzed, leaving the door open for them to be repeated.
You have spoken, loudly and clearly, with your words and with your actions. And there were definitely moments in recent history when I wish I would have listened more and taken a different path.
I was wrong and I admit it.
Its time to consider giving Incarna a second chance.
Incarna, that is to say walking and interacting in stations, is in of itself not a bad idea; indeed players were clamouring for it after Fanfest 2008. It was just CCP's poor planning and implementation that were bad.
It feels like CCP got their fingers so burnt by the players' ire that they have overreacted and virtually abandoned any Incarna development. I've thought about how to rescue Incarna and the NeX Store before, listing out a fake product backlog of features that could bring gameplay content and interaction into the current structure and got a lot of positive feedback. Players do want walking in stations, they do want customizable avatars, they will accept reasonable microtransactions for cosmetic enhancements, they just do not want it at the cost of all in-space development and feature iteration.
I fear its too late now that with Rubicon CCP is heading on a new 3 year plan that by all indications does not include any Incarna related development (updated character creator notwithstanding). There is an opportunity here for a competing sci-fi MMO to step up and fill the need of combining space ships with avatars (and no, Star Trek Online is not it).
TL;DR - It's time to give Incarna a second chance.